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Temos o dever de seguir as posições da empresa de desenvolvimento de pesquisa farmacêutica em Moraiya, Ahmedabad, de imediato.

Department : Quality Assurance

Qualification : M.Pharm

Experience: 1 - 2 year

Location: D-1220 / 1221, Swati Crimson & Clover Shilaj Circle, Sardar Patel Ring Rd, Thaltej, Ahmedabad, Gujarat 380054

Job Duties & Responsibilities:

Post Sales Technical Support

  • 1) Critical analysis of technical queries related to products.
  • 2) Coordinate multidisciplinary activities related to query resolution.
  • 3) Timely reporting of analytical data.
  • 4) Maintaining relevant data on customer portal.
  • 5) Close Communication with customer for query resolution.
  • 6) Arranging the technical meeting with customer as and when required.
  • 7) Implement novel process to improve operational efficiency.
  • 8) Identify process improvements for post-sales support functions.
  • 9) Minimize query resolution time leading to customer satisfaction.
  • 10) Analysing the regulatory deficiency and suggest appropriate action plan.
  • 11) Customer Relationship Management.

Job Environment

  • 1) Work of place would at Moriya.
  • 2) Coordinating wide range multidisciplinary departments.
  • 3) Regular telephonic interaction with customers.
  • 4) Carry out any other duties as may be required by the company from time to time.

Minimum Qualification & traits

  • 1) Postgraduate in Pharmacy or Science in analytical or synthesis.
  • 2) 1-2 years’ experience preferred but not mandatory.
  • 3) Applicant with experience in analytical method development would be preferred but not must.
  • 4) Worked with computer proficiency and e-mail handing.
  • 5) Basic understanding of spectroscopic techniques of structural characterization.
  • 6) Excellent communication, interpersonal, and customer service skills.

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