Department : Quality Assurance

Qualification : M.Pharm

Experience: 1 - 2 year

Location: D-1220 / 1221, Swati Crimson & Clover Shilaj Circle, Sardar Patel Ring Rd, Thaltej, Ahmedabad, Gujarat 380054

Job Duties & Responsibilities:

Post Sales Technical Support

• 1) Critical analysis of technical queries related to products.
• 2) Coordinate multidisciplinary activities related to query resolution.
• 3) Timely reporting of analytical data.
• 4) Maintaining relevant data on customer portal.
• 5) Close Communication with customer for query resolution.
• 6) Arranging the technical meeting with customer as and when required.
• 7) Implement novel process to improve operational efficiency.
• 8) Identify process improvements for post-sales support functions.
• 9) Minimize query resolution time leading to customer satisfaction.
• 10) Analysing the regulatory deficiency and suggest appropriate action plan.
• 11) Customer Relationship Management.

Job Environment

• 1) Work of place would at Moriya.
• 2) Coordinating wide range multidisciplinary departments.
• 3) Regular telephonic interaction with customers.
• 4) Carry out any other duties as may be required by the company from time to time.

Minimum Qualification & traits

• 1) Postgraduate in Pharmacy or Science in analytical or synthesis.
• 2) 1-2 years’ experience preferred but not mandatory.
• 3) Applicant with experience in analytical method development would be preferred but not must.
• 4) Worked with computer proficiency and e-mail handing.
• 5) Basic understanding of spectroscopic techniques of structural characterization.
• 6) Excellent communication, interpersonal, and customer service skills.